We expect our customers to ask as many questions that they feel may be necessary to make the right decision about their air conditioning needs. The below FAQ answer some of the more common questions we receive from time to time.
It is important that you enjoy your investment and experience when choosing Kawana Air-conditioning. Please feel free to contact us to discuss in person your needs.
Do you provide obligation free quotes?
We are happy to provide obligation free quotes, however we prefer that any information provided to us is confirmed with a site inspection and/or that we are supplied with detailed construction plans. Prices quoted are confidential and will remain firm for 30 days only.
What after sales service do you provide?
We ensure that prior to completing the installation of your new system it will provide you with trouble free operation, providing a 12 month warranty on our installation service. We also provide basic servicing of your system (please feel free to contact us for any further details regarding individual pricing and scheduling needs).
What guarantee / warranty do you offer on your installation service?
At Kawana Air-conditioning we pride ourselves on our ability to provide a professional and exceptional quality installation service. We back this with a 12 month warranty on workmanship (not including any manufacturers warranty).
Is any job too small? Wouldn’t you prefer to do larger installations?
We pride ourselves on providing both residential and commercial services – from single split system units through to commercial installations. Our job scheduling system allows us to manage all sizes of jobs – large and small – to ensure that all work is completed within your expected time frames.
How long would I expect to wait for you to schedule our installation?
There are a number of considerations when determining when your air conditioning units will be installed, however we aim for 1 to 2 weeks after successfully engaging your order, and includes the ordering and delivery of your selected unit/s and associated materials. We will discuss time frames personally with you should you select Kawana Air-conditioning.
What size unit do I need to cool / heat my room/s?
The cooling / heating capacity of air conditioning units is measured in kW (kilowatts). Determining the size of the area to be serviced is a good starting point when discussing your air conditioning requirements, however it is not the only factor in determining the appropriate unit.
There are a number of other considerations that must also be accounted for (e.g. insulation, glazing, zone requirements, aspect, ambient temperatures etc.) to ensure that the unit cools and heats the area efficiently under the loads that may be anticipated. We recommend that you contact us to assist you with calculating your needs.
Which system is better – ducted or split – reverse cycle or cooling only?
From our experience, every job is different. What may be the best solution for one type of installation may not be appropriate for a similar job. At Kawana Air-conditioning, we can help you through these decisions to ensure that your air conditioning needs and budget are individually considered to provide you with a tailored solution.
What is ‘inverter’ technology?
Conventional air conditioners operate at a fixed speed, delivering a fixed amount of cooling and heating. While trying to maintain a set temperature they operate on the ‘stop and start’ principle. An inverter is a much more advanced technology that operates differently. It works like the accelerator of a car, gently increasing or decreasing power. It reaches the desired temperature quicker and maintains it without wild fluctuations. That means uninterrupted comfort and significant energy savings.
Isn’t it cheaper to just buy a ‘no-name’ brand air conditioner and install it myself?
Like most things – you pay for what you get. Whilst the initial cost of the unit may save you money, the cost of running the unit may quickly add up in the long run. Depending on the energy efficiency rating of the unit purchased, you may get a very unpleasant surprise when receiving your first electricity bill! Air conditioning systems must be installed by qualified persons (by law) able to perform the necessary electrical and refrigerant fittings.
What temperature setting should I have my air conditioner set at?
The set point of your unit/s is a personal thing. Anywhere from 21 to 26 degrees (C) is recommended, however the best setting is one that suits you. After successful installation of your new unit by Kawana Air-conditioning, we will assist you to help find your desired level of comfort.
How often does an air conditioning unit need to be serviced?
We recommend that filters should be cleaned every 3 months, with a full service every 12 months. We will discuss your servicing needs personally with you, including those we provide, after installing your new unit/s.
We really don’t know what we need – can you help?
We most certainly can. We are experienced in determining the cooling and heating requirements required in your home, and the health and comfort requirements of staff in your workplace.